Return Policy

At DepartureDelux.com, customer satisfaction is our top priority. In case you are not satisfied with our airport transfer service, our refund policy is subject to the following conditions:

1.Cancellation Policy:

• If you wish to cancel your reservation, please notify us at least 24 hours in advance.
• You can send an e-mail to [email protected] or call our customer service line.

 2.Refund Procedures:

• After reviewing the cancellation requests, the payment refund process will be initiated.
• Refunds will be made to the original credit card from which the payment was made.
• The refund process may take 7-10 business days from receipt of the cancellation request.

 3.Delayed Flights and Changes:

• If delays or changes occur to your flight, we ask that you inform us as soon as possible.
• In case of cancellations due to delayed flights or changes, a new transfer will be arranged if possible. Otherwise, a refund will be issued.

 4.Special Cases:

• For special circumstances (emergencies, natural disasters, etc.), our refund policy may be flexible. In this case, please contact our customer service team.

 5.Contact:

• If you have any questions regarding returns or refund policy, please contact us by sending an e-mail to [email protected] or by calling our customer service line.

At DepartureDelux.com, we strive to provide the best service to our customers. In order to ensure that our refund policy is transparent and fair, we take care to comply with the above-mentioned terms.

We wish you a safe trip!